Frequently Asked Questions
This Agreement was last modified on 1st December 2021
Is installation offered for all products?
Installation and demo are offered for certain items based on the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
How long will it take to get my package?
We generally ship the items within the time specified time frame mentioned on the product page. Business days exclude public holidays and Fridays.
Estimated delivery time depends on the following factors:
- Stock availability.
- The destination to which you want the order shipped.
What are the delivery charges?
Delivery charge varies with locations. Please check your order summary to understand the delivery charges for individual products.
Why can’t I return my item?
Two common reasons why an item can’t be returned:
- It’s an item that can’t be returned. View Nonreturnable Item List
- It’s past 30 days from when you purchased the item.
Please review our Return & Exchange Policy to see if your item qualifies for a return. If you have further questions regarding returns, please reach out to our Customer Service Team via email or by calling 0302 797 575 / 0307 033 337
How soon will an item that is out of stock or back-ordered be available?
We aim to always have the gear you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven’t already provided an estimated restocking date.
If you haven’t placed an order for the item in question, please contact our Sales Team via email, Live Chat or by calling 0302 797 575. For an order already placed, please reach out to our Customer Service Team via email or by calling 0302 797 575 / 0307 033 337.
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement. Replacement is initiated after we receive originally delivered item. Please check the email we send you for your replacement request for more details.